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Complaints


Lacuna ltd. approves customers complaints in following cases:


1. Complaints on quality of delivery

  • Shortage
  • Surplus
  • Wrong goods

Deadline for complaint filing is 10 days after receiving the goods.

Complaints are received through the available contact form or by submitting a completed and signed complaint form to the email address:

reklamacija_skladiste@lacuna.hr

download Complaint on quality of delivery


2. Complaints on quality of goods

Deadlines for complaint filing:

  • For visible defects and damage within 10 days of delivery
  • Damages arising after a certain period of goods use can be claimed afterwards, and the Lacuna Quality Assurance Department will decide and notify the customer of the outcome of the reclamation process


Complaints are received through the available contact form or by submitting a completed and signed complaint form to the email address:

reklamacija_kvaliteta_robe@lacuna.hr

download Complaint on quality of goods

It is also required to attach a photo (JPG or PNG format) that shows the damage or irregularity of the product.

Note
Forms are used to start the procedure of complaint. Please do not return the goods before receiving the written consent from Lacuna d.o.o. and approval of the same, otherwise your complaint will not be considered for non-compliance procedures.

Delivery quality complaint
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Goods quality complaint
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